Since the announcement of government recommended closures and shutdowns, we are offering to any members who are struggling during this difficult time the option to freeze their membership fees. To action this, we ask you to email us with your request. What does this mean for you?
If you would like to get in touch and request a membership freeze, we will be suspending billing on your membership until further notice. The freeze will automatically lift once we are able to reopen the academy and resume sessions. Any users with an upcoming cancellation request will remain cancelled.
Any upcoming 121 bookings/ Treatments or Room Hire reservations will be automatically cancelled and those credits will be returned to your account. Should those reservations fall within a 12-hour cancellation window, you will not be subject to a late cancellation fee.
All upcoming classes will be unavailable for booking until further notice to support local quarantine policies and business closures. However, live-stream classes are still being organised, and will be offered to all our members who are continuing to support us during this difficult time.
Once the dojo reopens and classes become bookable again, we’ll let you know. At that time, your account will unfreeze and booking of classes will be re-enabled.
Lastly, if you'd prefer to cancel at this time, we do understand. Reach out to firstname.lastname@example.org, and we will take care of this for you.
As a reminder, if you continue to support us you can still take advantage of audio and video workouts we are pulling together until you can safely attend group fitness classes again. Look out for email updates on this coming soon...In these unprecedented times, we hope you continue to prioritise your health and the health of those around you.
We hope you and your families stay safe and well.
Ray & The Team @ Ray Stevens Academy